| HEALTH AND LICENSING DIVISION |
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| NO | KPI CRITERIA | TARGET TURNAROUND TIME (NEW) |
| 1. | Hawker Licence Approval | 9 days |
| 2. | Advertisement Licence Approval | 14 days |
| ASSET VALUATION AND MANAGEMENT DIVISION | ||
| NO | KPI CRITERIA | TARGET TURNAROUND TIME (NEW) |
| 1. | Ownership Transfer Approval | 3 days |
| FINANCE AND INTERNAL AUDIT DIVISION | ||
| NO | KPI CRITERIA | TARGET TURNAROUND TIME (NEW) |
| 1. | Ready to give effective and fast service to the clients within 3 minutes per transaction at the payment counter except difficult cases. | 3 minutes |
| 2. | Payment of all government bills, invoices, and orders. | 14 days |
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PLANNING AND BUILDING DIVISION
|
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| NO | KPI CRITERIA | TARGET TURNAROUND TIME (NEW) |
| 1. | Temporary Building Permit Approval | 30 days |
| 2. | Building Renovation / Addition Plan Approval | 30 days |
In The Effort To Continuously Provide Efficient, Precise and Effective Services, We, MDBB staff, With Full Commitment, Guarantee The Following:
- Always Willing To Provide Services On Any Issues Immediately, in a Friendly And Polite Manner.
- Always Strive to Improve Service Quality Which Is The Core Of MDBB
- Always Ensure that the Developments which involve Government Projects and Private/Individual Initiatives are Monitored Through Orderly and Effective Regulation And Control.
- Always Prioritising The Well Being of The People.
